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Living with Millennials!

During the recent lockdown, our daughter was back home and I got to experience up close what living with a millennial actually means. To begin with, millennials being digitally native, their lingo/slang is all about short messaging starting with the popular ones such as gr8 (great) , Lol (laugh out loud), tmi (too much information),Continue reading “Living with Millennials!”

Story of two grandmothers – Choosing to live life on their own terms!

This is a story of a mother and a mother-in-law approaching their 80s. Both born in  middle class Maharashtrian families and brought up in the interiors – one in Maharashtra and the other in a border town along Karnataka and Maharashtra. Both love to watch TV, cook and pamper their grandchildren. Both have a steelyContinue reading “Story of two grandmothers – Choosing to live life on their own terms!”

Startup Learnings – User Stories hold the key to customer success

Recently, one of my ex-colleagues decided to go on his own and launched his own startup. He is presently in a stealth mode putting together his core team, laying out the core philosophy and other building blocks. It was fascinating to interact with him as he bounced around some of his ideas on what heContinue reading “Startup Learnings – User Stories hold the key to customer success”

Why do customers flock to newbie fintech startups?

Recently, one of my ex-colleagues decided to go on his own and launched his own startup. He is presently in a stealth mode putting together his core team, laying out the core philosophy and other building blocks. It was fascinating to interact with him as he bounced around some of his ideas on what heContinue reading “Why do customers flock to newbie fintech startups?”

An Ode to the True Fans which make cricket a great game !

Recently, I got a surprise DM tweet to check if I was the same Salil Datar who had scored a hundred in the Rohinton Baria Inter Varsity finals in 1985-86 against Madras University which had W V Raman. On connecting with the person to check how he was able to track me, he shared howContinue reading “An Ode to the True Fans which make cricket a great game !”

Then and Now – Customer Centricity 1980s to 2020

Recently I bought a OnePlus 9R. As I was unwrapping the box, a number of things crossed my mind – starting from how to go about migrating the data from my old phone, to how to go about learning how to use the rich features of the new device? I was transported back to theContinue reading “Then and Now – Customer Centricity 1980s to 2020”

Customer Centricity – Focus has shifted from providing just a features rich product to providing an intuitive end to end customer experience

Recently I bought a OnePlus 9R. As I was unwrapping the box, a number of things crossed my mind – starting from how to go about migrating the data from my old phone, to how to go about learning how to use the rich features of the new device? I was transported back to theContinue reading “Customer Centricity – Focus has shifted from providing just a features rich product to providing an intuitive end to end customer experience”

Why fledgling startups are able to steal a march over well entrenched players?

One amongst the many fallacies we live with is that corporations focus on putting customer satisfaction at the centre of all its activities which in turn helps them to maximize revenue/ profitability. While intuitively one feels it must be true, however you will be surprised to know that is not always the case.  Recently, IContinue reading “Why fledgling startups are able to steal a march over well entrenched players?”

COVID Tales – A Tale of Two Countries – First World’s post pandemic problems

Last year same time, the pandemic was just taking root. In India, after some initial intrepid steps, the government had decided to err on the cautious side. By following the examples of some of the European nations like France, Italy it had taken some drastic steps of announcing a nationwide lockdown. As against this, inContinue reading “COVID Tales – A Tale of Two Countries – First World’s post pandemic problems”

Regional movies are getting viewership, as OTT breathes life into movie watching beyond Bollywood !

When it comes to Indian cinema, traditionally Bollywood with its masala movie formula consisting of entertainment and lots of glamor has always ruled the roost on the big screen. With the lock down the luxury of every Friday new release has withered away. This has given the audience a chance to explore the OTT platformContinue reading “Regional movies are getting viewership, as OTT breathes life into movie watching beyond Bollywood !”